Customer Satisfaction

Commendations

The SGSC Police Department is responsible for protecting the Campus Community, detecting crime, regulating traffic, enforcing parking regulations, and dealing with a variety of problems.

We believe SCSC Police Officers and Video technicians work in partnership with students, staff, faculty, and visitors and that our contacts with most are positive; however, we rarely hear encouraging words about the efforts provided by our team.

Thank you for taking the time to recognize that this job is often a thankless one. Please complete and submit this form if you wish to praise a member if the SGSC Police Department. 

Filing a Complaint

The goal of the SGSC Police Department is to improve the quality of services provided, to promote public confidence, and to enhance and maintain the professional integrity of this department and its members.  The department has established and promoted these standards through clear, written policy statements, rules, and regulations, and the thorough and impartial investigation of all allegations of misconduct or complaints regarding the directives of the department.

The department will accept, document, review, and investigate all instances of alleged misconduct. The focus of these investigations is to determine whether the allegations are valid or invalid and to take appropriate action. All allegations of misconduct will be investigated, and any citizen, regardless of age, gender, ethnicity, or nationality, who witnesses or has knowledge of employee misconduct may file a complaint.

Informal Complaints

The goal of the Informal complaint process is to attempt to resolve the complaint that is acceptable to both the complainant(s) and the respondent(s). Informal procedures are for quick problem solving, Some informal solutions can be reached without staff even knowing a complaint has been made.  Others require that the department attempt to facilitate an amicable resolution using mediation techniques. In the facilitation process, we will only speak to those whose involvement is necessary to facilitate a resolution to a complaint. Frequently, this includes only the complainant(s) and respondent(s).

Informal action is usually appropriate when
• The allegations are not violations of law or departmental policy
• There is a chance of quickly stopping the problem before it develops
• The staff involved are likely to have an ongoing working relationship with the complainant

Click HERE  to obtain an informal complaint.

The complaint must be returned to any Police Department employee.

Formal Complaints

A formal complaint may be filed for actions that violate departmental policies or procedures, or state or federal law. 

The department views all citizen complaints against its employees seriously and actively pursues investigations into misconduct. For this reason, you must ensure your complaint is based on fact. False reporting in an attempt to unjustly subject police to undeserved discipline, slander, or place his/her employment in jeopardy can result in criminal charges and/or a civil suit by the involved employee.

Filing a Complaint

You may initiate the process of filing a formal complaint by contacting any supervisor of the Police Department.  Should you wish to file a complaint, you may do so by telephone, in person, or by mail.

PHONE:  Call 912.384.7675 to request supervisor contact.

 IN PERSON:  SGSC Police Department (Tiger Village I)
     100 West College Park Drive
     Douglas, GA 31533

EMAIL: Chief McCulloch