- If necessary, go to the Student ID/Email Lookup form to obtain your school e-mail address
- Next, go to http://mail.office365.com/
- If necessary, click “Use another account”
- Enter your entire address as the username.
- To update your security questions, alternate phone, or alternate email for the self-service password reset - please go to http://aka.ms/ssprsetup
- Password Requirements: 10-16 characters, you must use a combination of uppercase, lowercase, and numbers, common words or part of your username are not allowed. You may not have consecutive or repetitive numbers or letters, nor common words, vowels can be changed to symbols or numbers such as a=@ or e=3.
Your initial password uses the following schema: If your name is Jane Doe your password will be sgscJDXXXX, where the sgsc is the acronym for South Georgia State College, the J is the first letter of the first name (capitalized) and the letter D is the first letter of the last name (also capitalized), the XXXX represents the last four digits of your Student ID (or 988 number).
Note: When using public computers, always logout of your Student E-Mail.
If you have difficulties go to http://www.sgsc.edu/academics/troubletickets.cms to request assistance.
- If necessary, go to Self-Service Banner to obtain your school e-mail address
- After logging in, click the Personal Information Menu tab
- Click View e-mail addresses
- User name: Is the first part of your e-mail address before the @ symbol; e.g. email@example.com
- Password: Your current e-mail password
Having trouble accessing your online courses? Submit a GeorgiaVIEW trouble ticket.
Have a help question about GeorgiaVIEW, the D2L Help Desk is available to students and faculty 24/7. If you need assistance anytime, go to https://d2lhelp.view.usg.edu. You will have access to a knowledge base. On the navigation bar click "Contact Support" for the support phone number. Remember, if you cannot access GeorgiaVIEW due the page not being available - do call the Help Desk and let them know. You may also type in the URL, http://sgsc.view.usg.edu.
Why Can't I Access My GeorgiaVIEW Course?
- If you have registered for the course within the last 24 hours, the registration may not be processed yet. Please wait 24 - 48 hours after registering for a course to appear in the Learning Environment.
- The course may not be active. Your instructor is responsible for activating the course so contact them to see when the course will be activated.
- The course has not started. If the course has not yet started, it will not be visible on the Learning Environment. If you are unsure about when your course is supposed to start, contact the instructor for that course for further information or go to the Course Schedules page.
- The instructor may not be using the GeorgiaVIEW Learning Environment for this course. Contact the instructor to see if the course is available online in the Learning Environment.
If you have trouble with GeorgiaVIEW, Student E-mail, or Self-Service Banner, please click here to request further assistance.
Student Equity Concerns
All student grievances concerning discrimination based on race, color, gender, sexual orientation, religion, creed, national origin, age, veteran status or disability shall be directed to the Affirmative Action Officer of the College, who is the Director of Human Resources. Affirmative Action Officer, South Georgia State College 100 W. College Park Drive, Douglas, Georgia 31533-5098 912-260-4377
Written Student Complaints
Within the framework of Student Rights and Responsibilities, South Georgia State College students are encouraged to communicate responsibly on matters of concern. The policies and procedures for written student complaints may be found at this link: Student Complaint Process or guidance can be found in the Student Handbook
Students may submit a written complaint utilizing the online portal found at this link: http://www.sgsc.edu/current-students/complaint-non-academic.cms
Appeal of a Grade
Students who think that they have been graded unfairly must appeal the grade at issue in writing within 30 days after the last day of the final examination period for the semester in which the grade was assigned. (The written appeal follows step 1 below and must be addressed to the Chair/Dean of the Division or School, signed by the student, and delivered or postmarked within the 30-day limit.) Because the appeal of a grade is an in-house procedure, and not a court of law, no legal counsel or any other person may be present other than the persons specifically mentioned in each step below.
Exceptions to this may 124 be granted by the Vice President for Academic and Student Affairs only for the following reasons:
(1) a student with disabilities requiring extraordinary assistance; or
(2) a student whose first language is not English and whose English is not sufficiently fluent so as to allow him/her to represent himself/herself adequately. In these cases, the appointment will be left to the discretion of the Vice President for Academic and Student Affairs.
The steps in the process are as follows:
1. The student will discuss the grade with the instructor involved.* This meeting should occur within three weeks of the last day of the final examination period for the semester in which the grade was assigned. The majority of grade disputes are resolved at this step.
2. In the rare cases that the disputes are not resolved in step 1, the student must file a written appeal to the Division Chair or Dean of the School within 30 days after the last day of the final examination period for the semester in which the grade was assigned. Only the final course grade may be appealed. Individual assignment grades are to be addressed with the instructor as needed throughout the semester and are not subject to appeal.
The letter should clearly address the basis for the appeal which must be grounded in one of the following situations:
a) Computational or clerical error by the instructor.
b) Bias on the part of the instructor resulting in a negative impact on the student’s grade.
c) The grading was arbitrary or capricious. Within two weeks of receipt of the written appeal, the Division Chair or the Dean of the School will meet with the student and the instructor to resolve the difficulty. A memorandum of records will be prepared that will include the substance of the conversation during the meeting.
3. If the difficulty remains unresolved, a divisional review board will be appointed by the Division Chair or the Dean of the School to hear the student’s appeal.
The review board will meet to hear the appeal no later than two weeks after step two above.
(1) There will be three members of this board, to be chaired by the Division Chair or the Dean of the School.
(2) The instructor involved will not be a member of this board.
(3) In small divisions, the membership of the board may come from outside the division.
(4) If the charge of unfair grading is made against a Division Chair or the Dean of the School, the review board will be appointed by the Vice President for Academic and Student Affairs, who will serve as its chair.
(5) The review board shall hear statements from both the student and the instructor involved and will examine documents that are pertinent to the matter under review.**
(6) A record will be kept of the review board’s proceedings.
(7) The findings of the review board will be reported to the Vice President for Academic and Student Affairs, along with a recommendation.
The decision of the Vice President for Academic and Student Affairs shall be submitted to the student in writing within seven days. 125 4. The decision of the VPASA regarding grades is final.
*In the unlikely event that the student cannot locate the instructor, the student will submit a written appeal directly to the Division Chair or Dean. The Division Chair or Dean will make a reasonable attempt to locate the instructor. If the instructor is not available, the Division Chair or the Dean will send reliable notice to the instructor (e.g., via certified mail) notifying the instructor that the appeal will proceed on a specified date no sooner than ten days from the sending of the notification. On the specified date, the Division Chair or the Dean of the School will meet with the student as specified in Step 2, with or without the instructor present.
**If the instructor cannot be present before the review board, the student will present his or her case to the review board, and the board will make a recommendation to the VPASA.